Tips For Being A Successful Customer Care Executive.

Posted On: 14-03-2018

The first job is like a staircase, and that’s why we call it the Pehli Seedhi. Once you start climbing on this staircase, there is no looking back. Agreed? A lot of us have great communication skills, which is what makes us take up full time jobs of becoming successful in the telecommunication department. But, how can you make sure that every call you make will put a smile on the customer’s face and solve their problems, especially when it pays well in return? Here are some tips:

Know your purpose: You need to clearly know why you are placing a call so that you do not sound vague to your customer.

Be persistent: Persistence is the key to success. Keep trying to convince your customers till you figure out a way that works best for you.

Ask for permission to speak: It creates a lasting impression, which is good for both you and your company.

Listen to the background: Does it sound busy? Ask them if you should call back later. They will appreciate it.

Speaking too fast: A clear sounding voice is more important than a convincing tone! It will make your customer want to listen more.

Telecommunication is mostly an entry level job, and is great for those who want to take the first step to a successful career.


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